Terms of Use

1. About these Terms

These Terms of Use (“Terms”) govern access to and use of maitre.world and any related pages, forms, communications or digital content made available under the MAÎTRE name (together, the “Website”).

The Website is operated by K.I.A.B Investment Management Consulting Ltd, a company incorporated in the Republic of Cyprus (“KIAB”, “we”, “us” or “our”). MAÎTRE is a trading name used by KIAB.

By accessing or using the Website, you confirm that you have read and agree to these Terms. If you do not agree, you must not use the Website.

These Terms govern the Website only. Any concierge, coordination, advisory or other services accepted by us will be subject to a separate written proposal, confirmation, statement of work, service agreement or other agreed terms (“Service Terms”). If there is any conflict, the Service Terms prevail in relation to the accepted service.

2. Information about us

Legal entity: K.I.A.B Investment Management Consulting Ltd

Jurisdiction of incorporation: Republic of Cyprus

Trading name: MAÎTRE

Email: info@maitre.world

3. Website purpose

The Website provides general information about MAÎTRE and enables visitors to submit an enquiry. Website content is provided for general information only and does not constitute an offer, guarantee, professional opinion or commitment to accept or perform any request.

Submitting an enquiry does not:

• create a client relationship, agency relationship, fiduciary duty or service agreement;
• oblige us to accept, investigate or perform the request;
• reserve our availability or any third-party product or service;
• guarantee availability, access, price, timing or outcome; or
• authorise us to incur costs, make commitments or act in your name.

A request is accepted only when we confirm acceptance in writing and, where applicable, the client accepts the relevant scope, fees, payment terms and Service Terms.

4. Eligibility and authority

You may use the Website only if you are at least 18 years old and have legal capacity to enter into binding obligations.

If you submit an enquiry for another person, family, company, trust, office or organisation, you represent that you are authorised to do so and to provide the information submitted. We may require evidence of identity, authority, ownership, source of funds or other verification before accepting a request.

5. Enquiries and information supplied by you

You must ensure that information supplied through the Website or otherwise is accurate, current, lawful and not misleading.

You must not submit information that you are not entitled to disclose. In particular, you should avoid sending unnecessary passport copies, payment-card details, access credentials, medical records, financial account information or other highly sensitive data through an unsecured website form or ordinary email.

We may decline or discontinue any enquiry that is incomplete, inaccurate, unlawful, unsafe, unethical, impracticable, inconsistent with our standards, outside our expertise or capacity, or likely to expose any person to unacceptable risk.

6. Nature and limits of MAÎTRE services

MAÎTRE acts as a private concierge and coordination service. Depending on the accepted scope, we may research options, make introductions, coordinate arrangements, communicate with providers or assist with administrative execution.

Unless expressly agreed in writing:

• we do not act as a travel organiser, tour operator, carrier, hotel, property agent, insurer, payment institution, bank, investment firm, law firm, tax adviser, immigration adviser, medical provider, security provider or other regulated professional;
• we do not provide legal, tax, immigration, investment, medical or other regulated advice;
• we do not guarantee the performance, solvency, conduct, safety, legality or suitability of any third party;
• we do not hold client money on trust and do not provide escrow services; and
• we are not authorised to bind a client or third party unless expressly authorised in writing.

Where regulated or specialist advice is required, the client is responsible for obtaining advice directly from an appropriately qualified and, where required, licensed professional.

7. Third-party products and services

Many requests involve independent third parties, including hotels, airlines, transport providers, property owners, venues, retailers, couriers, professional advisers and other suppliers (“Third-Party Providers”).

Third-Party Providers act independently and their own terms, privacy notices, cancellation rules, eligibility requirements and liability limitations may apply. The client is responsible for reviewing and accepting those terms.

Availability, descriptions, images, prices, exchange rates, taxes, fees, delivery estimates and other third-party information may change without notice. We may rely on information supplied by Third-Party Providers and do not warrant that it is complete or error-free.

We are not responsible for a Third-Party Provider’s acts or omissions, delay, cancellation, insolvency, refusal of service, loss, injury, security incident or failure to perform, except to the extent liability cannot lawfully be excluded.

8. Fees, payments and expenses

No fee is payable merely for viewing the Website. Fees for accepted services will be communicated separately.

We may require an initial service fee, retainer, deposit, advance funding or reimbursement of expenses before work begins or before commitments are made.

Unless stated otherwise, quoted amounts may exclude taxes, duties, foreign-exchange costs, payment-processing charges, delivery fees and third-party expenses.

Payments to Third-Party Providers may be non-refundable or subject to cancellation charges. We are not required to advance our own funds for a client request.

A service fee compensates us for time, judgement, coordination and work performed. It may remain payable even where a third-party booking is cancelled or the requested outcome is not achieved, unless otherwise agreed in writing.

9. Cancellations and changes

Cancellation and amendment rights depend on the accepted Service Terms and the terms of relevant Third-Party Providers.

The client is responsible for all non-refundable commitments and costs authorised or reasonably incurred in accordance with the accepted scope.

Nothing in these Terms limits any mandatory cancellation or consumer right that applies under law and cannot be excluded by contract.

10. Compliance, screening and prohibited requests

You must not use the Website or request our assistance for any unlawful, fraudulent, deceptive, abusive, harmful or sanctions-restricted purpose.

We may conduct proportionate identity, authority, sanctions, anti-fraud, source-of-funds or other compliance checks. We may refuse, pause or terminate an enquiry where checks are not completed to our satisfaction.

Prohibited requests include, without limitation:

• requests involving unlawful goods, controlled substances, weapons, trafficking, exploitation or evasion of law;
• bribery, corruption, money laundering, concealment of beneficial ownership or sanctions evasion;
• unauthorised surveillance, impersonation, deception, harassment or invasion of privacy;
• misuse of confidential information, access credentials or intellectual property;
• tax, immigration, customs or regulatory evasion; and
• any request that may endanger a person, property, public safety or our reputation.

11. Website availability and security

We may change, suspend, restrict or withdraw all or part of the Website without notice.

We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors, malware or harmful components.

You are responsible for configuring your devices, software and security controls. You must not attempt to gain unauthorised access, introduce malicious code, scrape the Website, overload infrastructure, bypass security controls or interfere with normal operation.

12. Intellectual property

All intellectual property rights in the Website and its content, including the MAÎTRE name, monogram, branding, text, layout, graphics, photographs and design, are owned by or licensed to KIAB.

You may view and print a reasonable number of pages for personal, non-commercial use. You may not copy, reproduce, modify, distribute, publish, commercially exploit, frame, mirror or create derivative works without prior written consent.

No licence to use our trade marks, branding or other intellectual property is granted except as expressly stated.

13. Links and third-party websites

The Website may contain links to third-party websites. Links are provided for convenience and do not constitute endorsement. We do not control and are not responsible for third-party websites, content, availability, security or privacy practices.

14. Confidentiality

Confidentiality comes first. We do not publicly disclose client identities, personal information or the details of client requests without authorisation, except where disclosure is required by law or strictly necessary to protect legal rights, safety or legitimate interests.

Where information is required to assess or perform an accepted request, it is shared only with authorised personnel, advisers and relevant Third-Party Providers on a strict need-to-know basis and only to the extent reasonably necessary. Personal data is handled in accordance with our Privacy Policy.

15. Disclaimers

To the fullest extent permitted by law, the Website and its content are provided “as is” and “as available”.

We exclude all warranties, representations and conditions not expressly stated in these Terms, including implied warranties of accuracy, completeness, fitness for purpose, satisfactory quality and non-infringement.

No statement on the Website should be relied upon as professional, legal, financial, tax, immigration, medical, security or investment advice.

16. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, and to the fullest extent permitted by law:

• we are not liable for indirect, consequential, incidental, punitive or special loss;
• we are not liable for loss of profit, revenue, business, opportunity, goodwill, anticipated savings, data or reputation;
• we are not liable for matters caused by Third-Party Providers or events outside our reasonable control;
• we are not liable for decisions made in reliance on general Website content; and
• our aggregate liability arising from use of the Website is limited to EUR 100.

Liability relating to an accepted service will be governed by the applicable Service Terms. Any limitation is subject to mandatory consumer law and other rights that cannot lawfully be restricted.

17. Indemnity

To the extent permitted by law, you agree to reimburse us for losses, liabilities, costs and reasonable professional fees arising from your unlawful use of the Website, your breach of these Terms, inaccurate or unauthorised information supplied by you, or a request made without proper authority. This clause does not apply to the extent the loss results from our own breach, negligence or misconduct.

18. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, extreme weather, war, civil disturbance, terrorism, epidemic, government action, sanctions, border closure, transport disruption, industrial action, power or network failure, cyber incident, supplier failure or comparable event.

19. Privacy and cookies

Our processing of personal data is described in the MAÎTRE Privacy Policy. Our use of cookies and similar technologies is described in the MAÎTRE Cookie Policy.

20. Changes to these Terms

We may update these Terms from time to time. The current version will be published on the Website with its effective date. Changes apply from publication and do not retrospectively alter accepted Service Terms unless agreed or required by law.

21. Severability and waiver

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or removed, and the remaining provisions will continue in effect.

A delay or failure to enforce a right is not a waiver of that right.

22. Governing law and jurisdiction

These Terms and any non-contractual obligations arising from them are governed by the laws of the Republic of Cyprus.

The courts of the Republic of Cyprus have exclusive jurisdiction, except where mandatory consumer law gives an individual the right to bring proceedings in another competent court.

23. Contact

Questions about these Terms may be sent to info@maitre.world.